TY  - BOOK
AU  - Berry, Dick,
ED  - Instrument Society of America
TI  - Managing service for results
SN  - 0876647751
AV  - HF5415.5 B47
PY  - 1983///
CY  - Research triangle park, north carolina
PB  - Instrument society of america
KW  - Servicios al cliente
ER  -