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_aJohnston, Robert, _d1953-, _eautor |
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_aService operations management : _bimproving service delivery / _cRobert Johnston and Graham Clark |
| 250 | _a3rd ed. | ||
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_aHarlow, Essex, England ; _aMéxico City : _bFinancial Times/Prentice Hall, _c2008 |
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_aIndustrias de servicios _xAdministración |
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_aClark, Graham, _eautor |
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