TY  - BOOK
AU  - Haksever,Cengiz
TI  - Service management and operations
SN  - 0130813389
AV  - HD9980.5 S457 2000
PY  - 2000///
CY  - Upper Saddle River, New Jersey
PB  - Prentice Hall
KW  - Industrias de servicios
KW  - Administración
ER  -