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| 008 | 100415s2008 xxua b 001 0 eng | ||
| 020 | _a9780073377834 (papel alcalino) | ||
| 020 | _a007337783X (papel alcalino) | ||
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_aFitzsimmons, James A., _eautor |
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_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons |
| 250 | _a6th ed. | ||
| 264 | 1 |
_aBoston : _bMcGraw-Hill/Irwin, _cc2008 |
|
| 300 |
_axvii, 537 páginas : _bilustraciones + _e1 disco óptico (CD-ROM) |
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| 650 | 0 |
_aIndustrias de servicios _xAdministración |
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| 700 | 1 |
_aFitzsimmons, Mona J., _eautor |
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| 336 |
_atexto _2rdacontent |
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| 337 |
_asin medio _2rdamedia |
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_avolumen _2rdacarrier |
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